PIP Claimants Could Be on the Wrong Level of Award
Overview of Personal Independence Payment (PIP)
Personal Independence Payment (PIP) is a crucial financial support scheme in the UK, designed to assist individuals with disabilities, long-term illnesses, or mental health conditions with the additional costs they face daily. As of recent figures from the Department for Work and Pensions (DWP), over 3.8 million people across Great Britain are claiming PIP. This benefit is not means-tested, meaning it can be awarded regardless of employment status.
The Current PIP Landscape
According to the latest report on Fraud and Error in the Benefit System for the financial year 2024/25, a staggering 11% of PIP claimants are under-claiming due to unreported changes in their circumstances. This translates to approximately 402,500 individuals who may not be receiving the benefits they are entitled to. The DWP has pointed out that many of these discrepancies arise from claimants failing to inform the department that they need more assistance or that their conditions have worsened.
Unfulfilled Eligibility Rates
PIP currently has one of the highest rates of unfulfilled eligibility among benefits, contributing to 30% of total unfulfilled eligibility last year. The monetary impact is significant: PIP’s unfulfilled eligibility rate amounted to £1,060 million (4.1%), noticeably higher than the £870 million (4%) from the previous fiscal year. Consequently, it’s essential for claimants to recognize the importance of reporting any changes in their needs or circumstances so they can receive appropriate support.
Recent Expenditures and Payment Rates
The expenditure on PIP has seen a notable increase from £21.6 billion in 2023/24 to £25.8 billion last year. Payments vary between £29.20 and £187.45 weekly, depending on the claimant’s specific needs. Understanding how much one receives hinges on the impact of their condition on daily living and mobility, which is critical for ensuring accurate financial support.
Reporting Changes in Circumstances
Claimants must understand what changes need to be reported to the DWP. The following changes are mandatory to report:
- Changes to personal details such as name, address, or GP.
- A worsening condition or an increase in help required.
- Admission to a hospital or care home.
- Travel abroad for more than four weeks.
- Imprisonment or detention.
Failing to communicate these changes can lead to legal repercussions, including court action or penalties.
Conversely, some changes do not necessitate reporting, such as:
- Starting or leaving a job.
- Changing roles at work (unless assistance needs change).
- Stopping other benefits.
DWP Contact Information
For those who need to report changes, contacting the DWP is straightforward. Successful reporting requires essential details—including your National Insurance number and your GP’s contact information.
You can contact the DWP at:
- Telephone: 0800 121 4433 (option 5)
- Textphone: 0800 121 4493
- Relay UK: 18001 then 0800 121 4433 (for those who cannot hear or speak on the phone)
- Video Relay Service: Suitable for British Sign Language (BSL) users
Moving Forward with PIP and Adult Disability Payment (ADP)
As a significant change, the Adult Disability Payment (ADP) has replaced all new claims for PIP in Scotland, with existing claimants scheduled to transition to the new system by the end of the year. Despite these changes, the current fraud and error report emphasizes that many claimants are still facing discrepancies in their award levels, highlighting the need for vigilance in reporting changes to ensure proper financial support is received.
Keeping Informed
For claimants, staying informed is critical. Regular updates and comprehensive understanding of the PIP system can empower individuals to advocate for their entitlements effectively. Engaging with communities focused on financial advice, such as the Money Saving Scotland Facebook group, can provide additional insights, tips, and support for navigating the complexities of disability benefits.

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